Terms and conditions

Snow Globe Solutions is the brand under which two Romanian sole traders (PFA, persoană fizică autorizată) provide website, web application, AI integration and SEO services. Each sole trader is a separate business; the written offer (our quote) and the contract state which of them (or both) you are contracting with. Their identification details are:

• POP ROBERT [DE COMPLETAT]

  Registered office

  [DE COMPLETAT]

  Trade Register no. (ONRC)

  [DE COMPLETAT]

  Tax ID (CUI)

  [DE COMPLETAT]

  VAT status

  [DE COMPLETAT: platitor / neplatitor]

  Phone

  07xx xxx xxx

  Email

  contact@snowglobe.ro

• BUTNARIU OVIDIU-IUSTINIAN [DE COMPLETAT]

  Registered office

  [DE COMPLETAT]

  Trade Register no. (ONRC)

  [DE COMPLETAT]

  Tax ID (CUI)

  [DE COMPLETAT]

  VAT status

  [DE COMPLETAT: platitor / neplatitor]

  Phone

  07xx xxx xxx

  Email

  contact@snowglobe.ro

The phone number and the email address are shared by both sole traders: you can write to us at any time at contact@snowglobe.ro or call us on 07xx xxx xxx.

These terms apply to the use of the snowglobe.ro website and to the relationship between you and us before and during a collaboration. The contract signed for a project takes precedence over these terms wherever it provides otherwise.

Our services are aimed mainly at businesses. Some provisions differ depending on whether you are:

• a business client — a company, a sole trader or another person contracting for the purposes of their trade, business, craft or profession. The consumer provisions do not apply to them, and the clauses in these terms that limit liability, allow performance to be suspended or set the governing law and the competent court apply to them only if they accept them expressly and in writing, usually in the contract (Article 1203 of the Romanian Civil Code);
• a consumer — an individual acting for purposes outside their trade, business, craft or profession. As a consumer, you benefit from all the rights granted by consumer protection law, which these terms cannot restrict.

By using the website, you accept the rules in the “Use of the website” section. The other provisions describe how we work and apply to a collaboration together with the accepted offer and the contract. Personal data is processed as described in our privacy policy.

• business websites and online shops;
• custom web applications;
• integrating artificial intelligence (AI) solutions into company workflows, and AI consulting;
• search engine optimisation (SEO);
• maintenance for the projects we deliver.

The descriptions on this website are for information only. What exactly we deliver in a project — pages, features, integrations, deadlines — is set only by the written offer and the contract.

• You describe what you need through the contact form, by email, by phone or in a booked call.
• We send you a written offer setting out what the project includes, the total price, the deadlines and the payment terms. The offer is valid for the period stated in it.
• If you accept it, we conclude a written contract (on paper or in electronic form) describing the obligations of both parties.
• Work starts once the contract is concluded and, where the contract provides for it, once the advance payment is made.

The website does not take orders and cannot be used to conclude contracts online. Requesting a quote, booking a call or sending a message through the website does not commit you to anything and is not a contract.

If you are a consumer, before you are bound by a contract we give you, on a durable medium (for example by email or as a PDF), the information required by Article 6 of Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with traders: the main characteristics of the service, the total price including all taxes, the payment arrangements and performance deadlines, the duration of the contract and the conditions for terminating it, the right of withdrawal and the model withdrawal form, the legal guarantee of conformity and how we handle complaints. Once the contract is concluded, we send you confirmation of it on the same kind of medium.

Changes to content or features requested after the contract is concluded are agreed in writing and may change the price and the deadlines.

The prices shown on the website are indicative “from” prices and are not a binding offer. The final price of each project is the one in the accepted written offer and in the contract.

Prices are in Romanian lei (RON). The VAT status of each sole trader (VAT-registered or not) is shown in the “Who we are” section, and the offer states explicitly whether the price includes VAT and, where applicable, the amount of VAT. For consumers, the offer shows the total price, including all taxes.

The costs of third-party services (domain name, hosting, licences, subscriptions to platforms or AI services) are listed separately in the offer and, unless agreed otherwise, are paid by the client.

Payment is made against an invoice issued by the sole trader providing the service, by bank transfer or by another method set out in the contract.

Instalments (for example an advance at the start and the balance on delivery) and payment deadlines are set in the offer and the contract. Monthly services, such as maintenance, are paid monthly under the contract.

Late payment may, after prior notice, lead to the suspension of the work or of the monthly services, under the conditions set out in the contract.

Once the price has been paid in full, we transfer to you the author’s economic rights in the work created specifically for you (design, source code, texts written by us), within the limits, for the duration and for the territory set out in the contract, in accordance with Romanian Law no. 8/1996 on copyright and related rights. On delivery you receive the source code and the access details for the components that belong to you.

Until full payment, the work remains ours and you may use it only to review it.

The following are not transferred: open-source components (which remain under their own licences), third-party platforms and services (used under their providers’ terms) and generic tools we created earlier and use across projects. For the latter you receive a non-exclusive licence, for the entire term of copyright protection, to use them in your project.

The materials you provide (texts, images, logo, data) remain yours. We show a project in our portfolio only with your consent.

• to provide us in good time with the information, materials and access the project needs;
• to hold the right to use the materials sent to us (texts, images, trademarks, data) and to make sure they do not infringe the rights of others;
• to review and approve each stage within the deadlines in the contract;
• to pay the price within the agreed deadlines;
• to use the delivered website, application or AI solution in accordance with the law, including the rules on protecting the personal data of their own customers.

Delays caused by missing information, materials or approvals extend the delivery deadlines accordingly.

We deliver the work in line with the offer and the contract and remedy, free of charge, any lack of conformity reported during the guarantee period set out in the contract. This contractual guarantee is in addition to your rights under the law and does not restrict them.

If you are a consumer, websites and applications built to your specifications are digital content or digital services within the meaning of Romanian Government Emergency Ordinance no. 141/2021 and are covered by the legal guarantee of conformity. We are liable for any lack of conformity that exists at the time of supply and becomes apparent within five years of supply; for digital content or services supplied continuously over a period set in the contract, we are liable for any lack of conformity that occurs or becomes apparent during that period.

If there is a lack of conformity, you are entitled to have the work brought into conformity free of charge and, under the conditions laid down by law, to receive a proportionate reduction in the price or to terminate the contract. AI consulting, SEO and other services that are not digital services are governed by the general rules of the Romanian Civil Code and consumer protection law.

We are not liable for outages of or changes to services that the client contracts directly with third parties (hosting, platforms, AI services, payment processors), for changes made after delivery by the client or by others, for content provided by the client, or for force majeure events.

Solutions that use artificial intelligence may produce incomplete or incorrect answers. The client remains responsible for checking the results before making decisions based on them and for informing their users that they are interacting with an AI system, where the law requires it.

For business clients, if and to the extent that the contract so provides, our total liability for a project is limited to the price paid for that project. This limitation does not apply to damage caused intentionally or through gross negligence, or to harm to physical or mental integrity or health.

If you are a consumer, we do not exclude or limit the liability that the law places on us.

The content of the website (texts, design, graphics, logo) belongs to us and may not be copied or used commercially without our written consent. Information on the website may become outdated and does not replace the written offer.

The contact form and the call booking tool may not be used to send automated messages or spam, or to disrupt the operation of the website. Links to other websites (for example our portfolio projects or the ANPC website) lead to pages we do not control.

If you are a consumer and conclude the contract at a distance (for example by email) or off our business premises, you have the right to withdraw from it within 14 days of the day it is concluded, without giving any reason and without any costs other than those described below (Article 9 of Romanian Government Emergency Ordinance no. 34/2014). Business clients do not have this right.

To exercise this right, inform us of your decision to withdraw by an unequivocal statement — for example an email to contact@snowglobe.ro or a letter sent to the registered office of the sole trader you contracted with. You may use the model form in the next section, but you do not have to. You meet the deadline if you send your communication before the 14 days have expired.

If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We will use the same means of payment as you used, unless you have expressly agreed otherwise; the reimbursement will not cost you anything.

If you expressly asked us, on a durable medium, to start providing the service during the withdrawal period and you then withdraw, you owe us an amount proportionate to what we have provided up to the time you inform us of your withdrawal, calculated on the basis of the total price in the contract.

You no longer have the right of withdrawal (Article 16 of Romanian Government Emergency Ordinance no. 34/2014):

• for services, once the service has been fully performed, if performance began with your prior express consent and after you acknowledged that you would lose your right of withdrawal once we had fully performed the contract;
• for digital content not supplied on a tangible medium (for example files or source code sent electronically), once supply has begun, if you gave your prior express consent for supply to begin during the withdrawal period, acknowledged that you would thereby lose your right of withdrawal, and we sent you confirmation of the contract on a durable medium.

(Complete and return this form only if you wish to withdraw from the contract.)

• To: the sole trader you concluded the contract with (name and registered office as stated in the contract and in the “Who we are” section), email: contact@snowglobe.ro
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

If you have a complaint, write to us at contact@snowglobe.ro, describing the problem and, where applicable, the contract or invoice number. We reply within [DE COMPLETAT: complaint response time] at the latest and always try to reach an amicable solution first.

If you are a consumer and we cannot reach a solution, you can contact the Romanian National Authority for Consumer Protection (ANPC). For alternative dispute resolution (ADR, “SAL” in Romanian), under Romanian Government Ordinance no. 38/2015, you can file a request on the ANPC platform: reclamatiisal.anpc.ro (opens in a new tab).

If you live in another EU Member State, you can find the alternative dispute resolution bodies of each country in the list published by the European Commission: consumer-redress.ec.europa.eu/dispute-resolution-bodies (opens in a new tab). For cross-border disputes, the European Consumer Centre in your country can also help. These procedures do not affect your right to go to court.

These terms and our contracts are governed by Romanian law. Disputes that cannot be settled amicably are decided by the competent courts of Romania.

If you are a consumer, you may also bring proceedings before the courts of your place of residence, and we may bring proceedings against you only before the courts of your place of residence. If you are habitually resident in another EU Member State, the choice of Romanian law does not deprive you of the protection afforded by the mandatory provisions of the law of that country.

We may update these terms, for example when the law or our services change. The version in force is the one published on this page, with the date of the last update shown at the top. Contracts already concluded remain governed by the terms in force on the date they were concluded, unless we agree otherwise in writing.

These terms are available in Romanian, English and Hungarian. If the versions differ, the Romanian version prevails. If you are a consumer, any unclear term is interpreted in your favour.